As of right now, we cannot offer returns and exchanges at this time. Currently, we are selling a personal product and would like for the product to have integrity for each person that purchases from Jupiter's Bounty. If there is an issue or concern with your order, we would like for you to reach out to us so that we could not only resolve it but also receive any valuable feedback you have.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
In the unlikely event of an emergency, such as a missing package, a fraudulent charge to an account, or any other unforeseen issues with an order, we kindly request that customers promptly reach out to Jupiter's Bounty via email at email@example.com. Effective communication is essential in resolving such matters efficiently and to ensure customer satisfaction. We strongly emphasize that prior contact with Jupiter's Bounty is crucial before initiating any chargebacks.
Any chargebacks initiated without proper communication and attempt to resolve the issue directly with Jupiter's Bounty will be regarded as fraudulent chargebacks. It is our aim to provide excellent customer service and address any concerns promptly. By adhering to this policy, we can prevent misunderstandings and work towards a fair resolution.
We assure both our customers and the respective financial institutions involved that this term and condition will be provided for transparency and documentation purposes. It serves to protect the interests of all parties involved and encourages effective communication, which is fundamental in swiftly addressing any unexpected situations that may arise.